Elidi Swim is committed to providing you with the best possible customer service experience and we believe that your privacy rights are inclusive of this experience. We are committed to protecting your privacy when using our website. This policy explains how we collect and use your personal information. Elidi Swim is bound by the Privacy Act 1988 and to the extent applicable, the EU General Data Protection Regulation (GDPR), which sets out a number of principles concerning the privacy of individuals.

 

HOW WE COLLECT YOUR PERSONAL INFORMATION

From time to time, Elidi Swim will receive and store personal information that you submit to our website, provide to us directly or in other forms. Personal information is information we hold which is identifiable as being about you. This includes information such as your full name, email address, contact number number, date of birth, address, login credentials or any other type of information that can reasonably identify an individual, either directly or indirectly. We may collect additional information at other times when you provide feedback, change your preferences, respond to surveys and promotions, provide credit card information or communicate with our customer support. 

 

OPTING IN AND PROVIDING INFORMATION FOR MARKETING PURPOSES

Opting in to receive email marketing or SMS marketing is voluntary. Personal information provided for email and SMS marketing is collected and stored confidentially via Klaviyo. 

 

USE OF YOUR PERSONAL INFORMATION

Elidi Swim may use personal information collected from you to provide you with information about our products or services. We may also use this information to make you aware of new and additional products, services and opportunities available to you. If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.

Elidi Swim will use personal information only for the purposes that you consent to. This may include the following:

(i) providing you with information, products and services;

(ii) administering our business activities;

(iii) managing, researching and developing our products and services;

(iv) communicating with you by a variety of measures including, but not limited to, by telephone, email, sms or mail; and

(v) investigating any complaints.

 

SHARING OF YOUR PERSONAL INFORMATION

Elidi Swim may share your personal information with any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy. Any third parties will be permitted to obtain only the personal information they need to deliver the service. We will take all reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.

If you follow hyperlinks from our site to another site, please note that we are not responsible for and have no control over their privacy policies and practices. 

 

HOW WE PROTECT YOUR PERSONAL INFORMATION

Elidi Swim is committed to ensuring that any personal information you provide to us is secure. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.


If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service or Shopify's Privacy Policy.


The transmission and exchange of information is carried out at your own risk. While we take all reasonable precautions to ensure the security of information you transmit to us, or receive from us, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

 

GDPR

For users residing in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the "GDPR"). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018. We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.

When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.

Under the GDPR, you have the following rights:

  1. to be informed of how your personal information is being used;
  2. to access your personal information;
  3. to correct your personal information;
  4. to erase your personal information;
  5. to restrict processing of your personal information;
  6. to retain and reuse your personal information; 
  7. to object against your personal information being used;
  8. to object against automated decision making and profiling; and
  9. to data portability

 

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

 

HOW WE USE COOKIES

From time to time, we may use cookies on our website. Cookies are tiny files which store details with the purpose of collecting data relating to your browsing habits. You can choose to be notified each time a cookie is transmitted. If you prefer, you can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience. Our website may use cookies to analyses website traffic and help us to improve visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google AdWords. These ads may appear on this website or other websites you visit.

We use the following types of cookies on our site:

  1. Analytical cookies - these cookies allow us to improve the design and functionality of our website by collecting data on how you access our site, for example data on the content you access, how long you spend on our site, etc;
  2. Targeting cookies - these cookies collect data on how you use the Site and your preferences. This allows us to personalise the information you see on our Site for you; and
  3. Third-Party Cookies - these cookies are created by a website other than ours. We may use third-party cookies to monitor user preferences to tailor advertisements around their interests.

 

ACCESSING YOUR PERSONAL INFORMATION

We like to know that the personal information you provide us is accurate, complete and up to date. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth), and to the extent applicable the EU GDPR. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.  

 

DELETING INFORMATION

We ensure that any personal information we no longer need is either destroyed or that you become permanently unidentifiable from the information. You can opt-out of email marketing and advertising by using the unsubscribe links.

 

CHANGES TO THIS PRIVACY POLICY

Elidi Swim reserves the right to make amendments to this Privacy Policy at any time. All modifications will be effective immediately upon our posting of the modifications on our website or notice board. If you have objections to the Privacy Policy, you should not access or use our website.

 

CONTACT US

If you require any further information about our Privacy Policy, or have any questions about the personal information we hold about you, why we hold it and how we use and disclose your information, you may contact us here.